FAQ and support
Our operators are online to help you from
Monday to Friday
Frequently asked questions
Order & Shipping
The shipping process is managed by Amazon if you use Amazon marketplace service. it usually takes 1-5 days to reach destination. After purchasing our product you will recive an email from Amazon service with your tracking number to check the progression of your shipping. If you use our eshop the product arrives in 1-10 days depending on Stripe payment verification service. In case of different billing and shipping address the delivery can take 10+ days for security control.
Please visit Commodore LEO specs page for more details
You can see if a Commodore product can be sold to your country by checking it on Amazon platform.
Commodore LEO is sold with EU charger adapter. Alternative versions are not available at the moment. However, all of our power cables are compatible with most of the USB charger adapter. You can use yours internationally with a proper converter (pay attention to V and Hz value).
Please open a ticket with our operators. Our team will check the problem with you to assure that it can't be fixed by selfrepair, in that case they will manage the shipping to the factory with you. Please be aware that the 1 year limited warranty only covers product defects caused by workmanship or build materials. Shipping costs to the collection point are not included. We may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Commodore product. Software can be totally erased and our company will not be responsible about any data lost in the process. We suggest you to make a complete backup before sending your device.
Please open a ticket with our operators to arrange the substitution of your device. Remember to make a full backup of your current device data before sending it to the support center.
A copy of the original device user manual can be downloaded at the downloads section of this page
All Commodore phones are not certified for water and dust resistance. However, our phones can hold up to day-to-day environmental factors. Please be aware that your warranty may be void if liquid damage indicators inside your device are triggered.
Before we take you through the refund process, we would first want to apologize for the mishap and inconvenience.
In case you have bought it on Amazon marketplace: for the first 30 days you must follow the procedure on Amazon replace and refound service. You can find more information here. It's important to add your Amazon order number to make the process faster.
In case you have bought it on Commodore CBM eshop: Please open a ticket with our operators and make an accurate description of the problem.
. It's important to write your device IMEI in the request, your order date and number and the tracking number of the shipping service. After that our team will contact you to manage the return and replacement procedure.